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日期:2024-07-09 11:29

UNSW Business School

Information Systems and Technology Management

INFS3604 Business Process Management

Week 2 - Essential Process Modelling

The slides in this presentation have been adapted from supporting materials provided with the text: Dumas M. et al., 2018, Fundamentals

of Business Process Management, Springer Verlag Berlin Heidelberg

Copyright Notice

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constitutes copyright infringement, if not academic misconduct, to trade these

materials.

Copyright

UNSW Business School. (2021, July 24). Acknowledgement of Country [online video].

Retrieved from https://vimeo.com/369229957/d995d8087f

UNSW Business School acknowledges the Bidjigal

(Kensington campus) and Gadigal (City campus)

the traditional custodians of the lands where each

campus is located.

We acknowledge all Aboriginal and Torres Strait

Islander Elders, past and present and their

communities who have shared and practiced their

teachings over thousands of years including

business practices.

We recognise Aboriginal and Torres Strait Islander

people’s ongoing leadership and contributions,

including to business, education and industry.

Acknowledgement of Country

Country

Today’s Agenda

1. Housekeeping

2. Kahoot Activity

3. Assignment Advice

4. Pharmak Case Study Modelling

Class Ambassadors

Volunteering initiative – something to add to your

resume

The CA will meet with the Facilitator in weeks 3 and 7 in

class

This week: Each table/group to select a Class Ambassador

Talk with each other and share concerns

Class ambassadors meet with the Facilitator

It is not only about the Class Ambassador;

Concerns, ideas, etc. will be shared and discussed

This is our way to get your instant feedback on the course ?

Sustainability

We invite you to join an exciting initiative investigating sustainability

within our university. Your participation will help uncover how

UNSW integrates Sustainable Development Goals (SDGs) into its

curriculum and operations.

By contributing, you'll gain valuable research experience, enhance

your understanding of sustainability practices, and help drive

positive change within our academic community.

Students who actively participate in the initiative (with at least five

contributions per term and a reflective conclusion in week 10) will

receive +2 bonus marks added to their final grade. Contributions

include posting in the Teams channel or engaging with others'

posts.

Teams Channels

Housekeeping

Sustainability

Each class has a class Channel in the Course Teams Site

Students who contribute (5 posts in 5 different weeks) AND a reflective

conclusion in week 10) will receive TWO bonus marks (+2)

To be eligible for the bonus marks, you must post your comments o the

weekly topic between Monday-Sunday. i.e. in week 4, you cannot

comment on week 3 topic

Today’s Agenda

1. Housekeeping

2. Kahoot Activity (Recap of Week 1 & Briefing of Week 2)

3. Assignment Advice

4. Pharmak Case Study Modelling

Kahoot

Visit Kahoot.it

Today’s Agenda

1. Housekeeping

2. Kahoot Activity

3. Assignment Advice

4. Pharmak Case Study Modelling

Today’s Agenda

1. Housekeeping

2. Kahoot Activity

3. Assignment case study

4. Pharmak Case Study Modelling

One more guideline…

Start modeling with one single “white-box” pool

Initially, put the events and tasks in only one pool – the pool of the party who is running

the process

Leave all other pools “black-boxed”

Once you have modeled this way, and once the process diagram inside the white-box

pool is complete, you can model the details (events and tasks) in the other pools if that is

useful.

In this course we will only model processes with one single white-box pool – all other

pools are black-box

15

BPMN Poster

http://www.bpmb.de/index.php/BPMNPoster

Pharmak – As-is Process Model

Describe a collaboration diagram.

How many entities are included in the Pharmak case study? What are they?

Should we draw a collaboration diagram for the Pharmak as-is process?

How do we represent an entity in a BPMN process model? (Each entity is represented by a pool.)

Discuss the difference between a white box approach and a black box approach when developing

collaboration diagrams.

Mention the standards in terms of the interaction between entities (pools) in collaboration

diagrams.

Identify the things of interest in the case. Students are encouraged to read through the case

highlighting/listing the things of interest (actors, activities, triggers, outcomes). (Look for nouns

and verbs).

What is the trigger of the process? Is there more than one trigger?

What is the outcome of the process? Is there more than one outcome?

Who are the actors in the process?

Pharmak Case Study – Let’s model it!

Capture the as-is process model of the case from the

perspective of Laverty Covid Testing. Give a name to this

process.

You will be assessed on the syntactic quality, semantic quality and

pragmatic quality of your model.

This diagram is a communication tool to be used by the business

managers. This means the diagram must be easy to understand and meet

the needs of a wide range of stakeholders while capturing pools, lanes and

gateways.

Be sure to comply with the modelling guidelines introduced in the course,

i.e. BPMN 2.0 as documented in Dumas at al. (2018)

Week 2 Recap

Flow Objects – Events (triggers for the process), Tasks

(Work/activities/steps) and Flow (connecting elements) and

gateways.

Branching and Merging – Gateways include Exclusive (only

one path taken), Parallel multiple paths taken concurrently),

Inclusive (one or more paths taken)

Resource Modelling – Lanes (resource in same organisation)

and Pools (resource outside/independent of organisation)

Information Artefacts – Data Objects (data required for

process), Data stores (data required beyond duration of

process) and associations (linking artefacts to flow objects)

Outlook

Complete Module 3

Read Week 3 Materials before coming to class

Chapter 3 – sections 3.5 and 3.6

Chapter 4

and again chapter 5 - sections 5.4 - 5.5

Dumas et al. 2018


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